1. How personal information is collected
2. Kinds of personal information held by Nestlé
Nestlé only collects personal information that is necessary for one or more of its business functions (including your contact details, account login details, website usage details). Nestlé does not knowingly collect personal information from children under 15, even with parental consent. However, we may collect personal information about children below the age of 15 from the parent or custodian directly. For full details of the kinds of personal information Nestlé may hold about you, please click here.
3. The purposes for which personal information is collected and used
Nestlé may collect and use your personal information for a number of purposes (including marketing communications, targeted advertising on third party websites and social media sites, to fulfil orders and to respond to consumer queries). For full details of the purposes for which Nestlé uses your personal information, please click here.
Please note that you may opt-out at any time from marketing communications, including targeted advertising messages, by following the ‘opt-out’ options provided or by contacting Consumer Services on 1800 025 361.
4. Disclosure of personal information to other parties in Australia and overseas
Nestlé will not disclose your personal information with any third party that intends to use it for direct marketing purposes unless we have specifically informed you and you have given us specific permission to do this.
We may share your personal information with other related companies in the Nestlé Group, including Nestlé companies in Switzerland, the United Kingdom, Germany, the Philippines, India and New Zealand.
Nestlé may also share your personal information with third parties engaged by Nestlé to provide it with services (including service providers, agents or contractors located in Australia and overseas). For full details about Nestlé’s disclosure of personal information to third parties, please click here.
5. Data storage and security
Nestlé takes all reasonable technical and organisational measures to protect the personal information it holds against loss, unauthorised access, use, modification or disclosure, and against other misuse.
When the personal information that we collect is no longer required, we destroy or delete it in a secure manner. For full details regarding Nestlé’s data storage and security, please click here.
6. How you may access your personal information and seek its correction
You can request access to the personal information Nestlé holds about you by contacting the Nestlé Privacy Officer in writing here. If the personal information held about you is inaccurate, incomplete or not up to date you may request that Nestlé correct the information. For full details regarding how you can seek access to your personal information, please click here.
7. How to make a complaint and how complaints will be handled
If you are concerned about a possible interference with your privacy or misuse of your personal information by Nestlé, please contact the Nestlé Privacy Officer in writing here or by contacting Consumer Services call centre on 1800 025 361 to obtain a Privacy Complaint form.
It is Nestlé’s policy to handle complaints in a timely, effective, fair and consistent manner. For full details on how Nestlé deals with complaints, please click here.