To find answers to some of your most frequently asked questions on products, click on the links below.
Q: I have been looking for a Nestlé product and have been unable to find it? I want to know if it is still available?
A: The majority of our products are available at most supermarkets. However, it is the retailers who decide which products go to their individual stores. Therefore, it can be difficult to provide specific details of shops stocking our products.
For a list of our products which have been discontinued, please click here (pdf, 405Kb).
Q: I have been overseas and I am looking for a certain Nestlé product here in Australia. Is there any way of purchasing the product I saw overseas through Nestlé?
A: Unfortunately, many Nestlé products that are available overseas are not available for sale in Australia. Consumer tastes can vary greatly from country to country and hence the Nestlé product range will also. We constantly review our range of products and if research indicates that a product will be popular in Australia, we may introduce this to our range. However, some Nestlé overseas products may be imported independently and therefore sometimes available through specialty shops, such as lolly shops and gourmet delis.
Q: I am currently living outside of Australia but I want to buy some of your products. Can I buy these directly from you?
A: Unfortunately, we do not sell direct to the public, however there are retailers in Australia who, under special licences, can forward small quantities to other countries. You may like to contact Australian Food Shop who may be able to assist you.
Q: Can I buy products directly from you?
A: The majority of our products are available at most supermarkets as we do not sell direct to the public. If you’re looking for a Nescafé Dolce Gusto coffee machine please visit our website here.
Q: How can I buy your products in bulk?
A: To buy products in bulk, you would need to contact a wholesaler or distributor and have an ABN. For a list of distributors of Nestlé products, please visit our Nestlé Professional website here. We would then recommend that you contact a wholesaler in your area and discuss with them the possibility of purchasing the product that you require.
Q: I would like to install a Nescafé vending machine in my business / office. What do I need to do?
A: Nestlé has available a wide range of vending machines including benchtop machines. For information about these, please visit “Soluble Beverage Solutions” located under the "Beverage Expertise" area of our Nestlé Professional website www.nestleprofessional.com.au. To arrange for a company representative to speak with you and discuss your options please contact Nestlé Professional during business hours on 1800 20 30 50 and select option 2.
Q: Where can I buy single serve sachets of Nescafé coffee and Nestlé Hot Chocolate Complete Mix?
A: As these products are particularly designed for the Foodservice area they are only stocked by catering suppliers or wholesale grocers. You need to be the holder of an ABN to be able to purchase these products from a distributor or wholesaler. We would recommend that you visit our website
where you will find a list of distributors of these types of products.
As an alternative, you may wish to try Nescafé coffee sachets which is a similar product available at your local supermarket.