Product Related Questions
1. Do you have any free samples of your products?
Unfortunately, we do not have any samples, however Nestlé and its group of companies conduct a Lifestyle survey to help us understand consumer preferences and consumption of a range of products. We invite you to complete this survey that takes about 15 minutes. Once you have completed this, we may use the answers to send you more relevant offers, samples, information and special promotions on Nestlé and group company products. Click here to complete our Lifestyle Survey
2. Does Nestle have a mailing list?
Nestlé and its group of companies conduct a Lifestyle survey to help us understand consumer preferences and consumption of a range of products. We invite you to complete this survey that takes about 15 minutes. Once you have completed this, we may use the answers to send you more relevant offers, samples, information and special promotions on Nestlé and group company products. Click here to complete our Lifestyle Survey
3. I am currently living outside of Australia but I want to buy some of your products. Can I buy these directly from you?
Unfortunately, we do not sell direct to the public, however there are retailers in Australia who, under special licences, can forward small quantities to other countries. You may like to contact Great Aussie Food at www.greataussiefood.com.au.
4. I have been looking for a particular Nestle product and have been unable to find it? I just want to know if it is still available?
We are sorry to inform you that the following is a list of some of our products that are no longer available. We would like to assure you that the decision to no longer make a product is reached only with great reluctance and we regret any disappointment this products absence has caused you.
- Crosse and Blackwell Piccalilli Pickles
- THOMY Mild Mustard
- MAGGI Stir Fry Sauce
- MAGGI Chicken and Mushroom Risotto Mix
- Monaco Bar
- NESTLE Vitari
- KIT KAT Cappuccino
- KIT KAT Peanut Butter
- KIT KAT White
- NESTLE MILKYBAR Milk and Cookies
- NESTLE Scorched Peanut Bar
- CLUB Rum and Raisin
- SOOTHERS Sugar Free
- ALLENS Jelly Tots
- MILO Ready to Drink
5. Why does my LEAN CUISINE Lean Beef Lasagne and LEAN CUISINE Pumpkin Spinach and Ricotta Lasagne have no plastic cover?
There is no seal over this meal as there is a waxy coating on the inside of the cardboard box to prevent moisture and hence protect the meal.
6. I have been overseas and was able to get a certain NESTLE product or variety of a NESTLE product over there but I have not seen it/them in Australia. Is there any way of purchasing the product through NESTLE?
Unfortunately, many of our products that are available overseas are not available for sale in Australia. Consumer tastes can vary greatly from country to country and hence the Nestle product range will also. We constantly review our range of products and if research indicates that a product will be popular in Australia, we may introduce this to our range.
7. Where can I buy a particular product?
The majority of our products are in full national distribution and therefore available at most supermarkets. However, it is the retailers who decide which of products go to their individual stores. Therefore, it can be difficult to provide specific details of shops stocking our products. We can try to assist you if you contact our Consumer Services Department on 1800 025 361, or alternatively, you may like to ask the Grocery Manager of your store if they are able to stock the product for you.
8. Can I buy products directly from you?
Unfortunately, we do not sell directly to the public.
9. How can I buy your products in bulk?
To buy products in bulk, you would need to contact a wholesaler or distributor. For a list of distributors of Nestle products, please visit our Foodservices website at www.nestlefoodservices.com.au. We would then recommend that you contact a wholesaler in your area and discuss with them the possibility of purchasing the product that you require
10. I would like to install a Nescafe vending machine in my business / office. What do I need to do?
Nescafe has vending machines as well as benchtop machines. For information about these, please visit our FoodServices Beverage Centre located in the "Solutions" area of our Nestle Foodservices website www.nestlefoodservices.com.au.
11. Where can I buy single serve sachets of coffee?
As these products are particularly designed for the Foodservice area they are only stocked by catering suppliers or wholesale grocers. We would recommend that you visit our Foodservices website www.nestlefoodservices.com.au where you will find a list of distributors of these types of products.
12. Do you have fundraising products?
We have various different chocolate and confectionery products available for fundraising activities. For more information on our range, please contact Fundraysia on 1800 815 005 or go to www.fundraysia.com.au.
Nutrition related questions
13. I have allergies to some ingredients. How will I know if specific Nestle products will be suitable for me?
Nestle Australia follows the Foods Standards Code when labelling our products. If there are cereals containing gluten, Crustacea, peanuts and tree nuts, fish, soy, sesame, milk egg and Sulphites greater than 10mg/kg present in a product, this will be listed in the ingredients list. Where an ingredient is derived from one of these, this will also be labelled in the ingredients.
On occasion, a product may not contain one of the allergens above, however it is manufactured on the same equipment that processes products that do contain these allergens. This may result in what is known as “cross-contamination” and hence there could be small amounts of the allergen in a product. Where this is the case, Nestle will state “Made on equipment that also processes products containing ……” following the ingredients list.
This statement, together with the ingredients, list will help you make an informed decision about whether the product is suitable for you. We would always recommend that you check the ingredients list of our products prior to purchase if you have an allergy as we are constantly trying to improve our products and this may result in changes to the ingredients list.
14. Does MILO contain caffeine?
MILO contains a small amount of caffeine, as caffeine is a natural component of cocoa bean. One serve of MILO ( 25g MILO with 250ml of milk) contains approximately 15mg caffeine. A cup of instant coffee ( a rounded teaspoon ) contains approximately 60-70mg of caffeine.