FAQ

A: Unfortunately, we do not have any samples, however NESTLÉ and its group of companies conduct a Lifestyle survey to help us understand consumer preferences and consumption of a range of products. We invite you to complete this survey that takes about 15 minutes. Once you have completed this, we may use the answers to send you more relevant offers, samples, information and special promotions on Nestlé and group company products. Click here to complete our Lifestyle Survey

A: NESTLÉ and its group of companies conduct a Lifestyle survey to help us understand consumer preferences and consumption of a range of products. We invite you to complete this survey that takes about 15 minutes. Once you have completed this, we may use the answers to send you more relevant offers, samples, information and special promotions on NESTLÉ and group company products. Click here to complete our Lifestyle Survey.

A: Unfortunately, we do not sell direct to the public, however there are retailers in Australia who, under special licences, can forward small quantities to other countries. You may like to contact Great Aussie Food at www.greataussiefood.com.au.

A: We are sorry to inform you that the following is a list of some of our products that are no longer available. We would like to assure you that the decision to no longer make a product is reached only with great reluctance and we regret any disappointment this products absence has caused you.

• CROSSE AND BLACKWELL Piccalilli Pickles
• THOMY Mild Mustard
• MAGGI WORLD FLAVOURS Mongolian Lamb
• PETERS Monaco Bar
• NESTLÉ Vitari
• KIT KAT Cappuccino
• KIT KAT Peanut Butter
• NESTLÉ MILKYBAR Milk and Cookies
• NESTLÉ Scorched Peanut Bar
• ALLENS Steamrollers
• INTERNATIONAL ROAST Decaf
• NESQUIK – Vanilla, Caramel, Honey Bunny
• NESCAFE Cafe Menus – Chai Latte, Cinnamon
• NESCAFE Iced Frappé range
• MILO Breakfast Smoothie Sachets

A: Unfortunately, many NESTLÉ products that are available overseas are not available for sale in Australia. Consumer tastes can vary greatly from country to country and hence the NESTLÉ product range will also. We constantly review our range of products and if research indicates that a product will be popular in Australia, we may introduce this to our range. However, some NESTLÉ overseas products may be imported independently and therefore sometimes available through specialty shops, such as lolly shops and gourmet delis.

A: The majority of our products are in full national distribution and therefore available at most supermarkets. However, it is the retailers who decide which products go to their individual stores. Therefore, it can be difficult to provide specific details of shops stocking our products. We can try to assist you if you contact our Consumer Services Department on 1800 025 361, or alternatively, you may like to ask the Grocery Manager of your store if they are able to stock the product for you.

A: Unfortunately, we do not sell directly to the public.

A: To buy products in bulk, you would need to contact a wholesaler or distributor and would be required to have an ABN. For a list of distributors of NESTLÉ products, please visit our Nestlé Professional website at www.nestleprofessional.com.au. We would then recommend that you contact a wholesaler in your area and discuss with them the possibility of purchasing the product that you require.

A: NESTLÉ has available a wide range of vending machines including benchtop machines. For information about these, please visit our NESTLÉ Professional website www.nestleprofessional.com.au. To arrange for a company representative to speak with you and discuss your options please contact our Consumer Services Department during business hours on 1800 025 361.

A: As these products are particularly designed for the Foodservice area they are only stocked by catering suppliers or wholesale grocers. You need to be the holder of an ABN to be able to purchase these products from a distributor or wholesaler. We would recommend that you visit our Nestlé Professional website, at www.nestleprofessional.com.au, where you will find a list of distributors of these types of products.

As an alternative, you may wish to try NESCAFE Café Menu coffee sachets, or NESTLÉ Double Blend Hot Chocolate, which are similar products available in the retail market.

A: We have various different chocolate and confectionery products available for fundraising activities. For more information on our range, please contact Fundraysia on 1800 815 005 or go to www.fundraysia.com.au.

A: NESTLÉ Top‘N’ Fill has been designed to be used straight from the can and does not require further cooking. Heating the product will cause it to thin out and hence go runny.

A: The CARNATION Light & Creamy Evaporated Milk cannot be whipped like the CARNATION Creamy Evaporated Milk as it has a lower fat content. It is the fat that is needed to hold the air bubbles when whipping it.

A: Unfortunately, this product is not suitable for whipping due to its lower fat content.

A: 1 x 395g can CARNATION/NESTLÉ Sweetened Condensed Milk
1 tsp salt
1 cup white vinegar
2 tsp dry mustard
Combine all ingredients together in a bowl, stir until mayonnaise thickens.

A: 1 x 395g can CARNATION/NESTLÉ Sweetened Condensed Milk
30g butter
2 Tbsp golden syrup
Combine all three ingredients in a saucepan and stir over a moderate heat until boiling. Stir constantly for a further 5- 7 minutes until it thickens.

A: CARNATION Light and Creamy Coconut Flavoured Evaporated Milk is ideal for use in cooking, as it is a low fat alternative to traditional coconut milk without compromising the flavour. As traditional coconut milk is high in fat it can therefore be simmered for a longer period of time. Because the CARNATION Light and Creamy Coconut Flavoured Evaporated Milk product has had 98.5% of the fat removed, it is important to ensure the product is added last and simmered for only a few minutes, otherwise the milk will begin to separate.

A: Any form of moisture will actually cause the chocolate to become very thick and seize. Care should be taken when melting chocolate in a double boiler over the stove so that steam or moisture does not get into the chocolate. Chocolate can also go thick and pasty if it is heated to high, so if using the microwave to melt it, make sure that the chocolate is stirred between short cooking intervals of about 30 seconds. Unfortunately, once chocolate has become this consistency, it cannot be remelted or used.

A: NESTLÉ Australia follows the Foods Standards Code when labelling our products. If there are cereals containing gluten, Crustacea, peanuts and tree nuts, fish, soy, sesame, milk egg and Sulphites greater than 10mg/kg present in a product, this will be listed in the ingredients list. Where an ingredient is derived from one of these, this will also be labelled in the ingredients.

On occasion, a product may not contain one of the allergens above, however it is manufactured on the same equipment that processes products that do contain these allergens. This may result in what is known as “cross-contamination” and hence there could be small amounts of the allergen in a product. Where this is the case, NESTLÉ will state “Made on equipment that also processes products containing ……” following the ingredients list.

This statement, together with the ingredients, list will help you make an informed decision about whether the product is suitable for you. We would always recommend that you check the ingredients list of our products prior to purchase if you have an allergy as we are constantly trying to improve our products and this may result in changes to the ingredients list. Click here to view our current allergen lists.

A: MILO contains a small amount of caffeine, as caffeine is a natural component of the cocoa bean. One serve of MILO (25g MILO with 250ml of milk) contains approximately 15mg caffeine. In comparison, a cup of NESCAFÉ coffee (1 rounded teaspoon) contains approximately 60-70mg of caffeine.

A: Unfortunately, our factories are not open to the public. However, if you would like to know how many of our products are made, click here.

A: As we receive hundreds of requests every month, NESTLÉ has established the NESTLÉ Good Life Program. This is a group of community programs covering a wide diversity of activity and interest in areas of sport, health, education, arts and recreation for many people - enabling them to be the best they can be. NESTLÉ Australia has long term commitments to its partner organisations in the NESTLÉ Good Life Program and is therefore not accepting submissions from other organisations for funding at this time. For more information about this program, click here.

A: The student information we have available can be found under the areas of “Fun and Learning” and “About Us”. Our international website at www.nestle.com also contains some useful student information. If you require marketing information, unfortunately we are unable to provide this as it is considered confidential. However, we can suggest referring to the industry journal publication “Retail World” for information on the many products available for sale and details on market shares in Australia either via www.eretailworld.com.au or through your local library. If it is an annual report that you require, we do not produce one as we are not a public company.