To find answers to some of your most frequently asked questions on products, click on the links below.
Q: I have been looking for a particular NESTLÉ product and have been unable to find it? I just want to know if it is still available?
A: The majority of our products are in full national distribution and therefore available at most supermarkets. However, it is the retailers who decide which products go to their individual stores. Therefore, it can be difficult to provide specific details of shops stocking our products.
For a list of our products with limited availability, please click here
If you still cannot find the product you are looking for it may no longer be available. We would like to assure you that the decision to no longer make a product is reached only with great reluctance and we regret any disappointment this products absence has caused you.
For a list of our discontinued products and a suggestion of what to try instead, please click here
Q: I am currently living outside of Australia but I want to buy some of your products. Can I buy these directly from you?
A: Unfortunately, we do not sell direct to the public, however there are retailers in Australia who, under special licences, can forward small quantities to other countries. You may like to contact Great Aussie Food at www.greataussiefood.com.au.
Q: I have been overseas and was able to get a certain NESTLÉ product or variety of a NESTLÉ product over there but I have not seen it/them in Australia. Is there any way of purchasing the product through NESTLÉ?
A: Unfortunately, many NESTLÉ products that are available overseas are not available for sale in Australia. Consumer tastes can vary greatly from country to country and hence the NESTLÉ product range will also. We constantly review our range of products and if research indicates that a product will be popular in Australia, we may introduce this to our range. However, some NESTLÉ overseas products may be imported independently and therefore sometimes available through specialty shops, such as lolly shops and gourmet delis.
Q: Can I buy products directly from you?
A: Unfortunately, we do not sell directly to the public.
Q: How can I buy your products in bulk?
A: To buy products in bulk, you would need to contact a wholesaler or distributor and would be required to have an ABN. For a list of distributors of Nestlé products, please visit our Nestlé Professional website at www.nestleprofessional.com.au. We would then recommend that you contact a wholesaler in your area and discuss with them the possibility of purchasing the product that you require.
Q: I would like to install a NESCAFÉ vending machine in my business / office. What do I need to do?
A: Nestlé has available a wide range of vending machines including benchtop machines. For information about these, please visit “Soluble Beverage Solutions” located under the "Beverage Expertise" area of our Nestlé Professional website www.nestleprofessional.com.au. To arrange for a company representative to speak with you and discuss your options please contact Nestlé Professional during business hours on 1800 20 30 50 and select option 2.
Q: I am opening/have a store and I would like to order ice creams.
A: PETERS Telesales can arrange for a rep to visit your store, or for existing customer orders and enquiries, please contact our Telesales line 131 077.
Q: Where can I buy single serve sachets of NESCAFÉ coffee and NESTLÉ Hot Chocolate Complete Mix?
A: As these products are particularly designed for the Foodservice area they are only stocked by catering suppliers or wholesale grocers. You need to be the holder of an ABN to be able to purchase these products from a distributor or wholesaler. We would recommend that you visit our Nestlé Professional website www.nestleprofessional.com.au where you will find a list of distributors of these types of products.
As an alternative, you may wish to try NESCAFE Café Menu coffee sachets which is a similar product available in the retail market.
More Nestlé Product Information
Heart Foundation Tick Products and Nestlé Tick Approved Product List
Low GI Products and Nestlé Low GI Product List
Nestlé Featured Products and Tips
New Nestlé Products and Innovations